FAQs for our Courier services 

 

View our Frequently Asked Questions below to find the answers your questions about Stride Couriers and the services we provide.

Bookings

Q. How long does it take to book a courier

A. Simply follow our easy three-step booking process:

  1. Enter the job details on our online booking form to receive an instant quote
  2. Process payment to confirm your booking
  3. You will receive a email confirmation from us and then a driver will be despatch to your requested collection location.

Q. How far in advance can I book a courier with Stride?

A. There is no time limit on how far in advance you can make your booking. In fact, we offer lower rates for advanced bookings.

Q. Will I be notified when my order is collected and delivered?

A. Yes, we send out text and or email notifications when your goods have been collected and delivered.

Q. Will I be able to make changes to my booking after it has been confirmed?

A. Yes, depending on what you want to change, you can liaise with our Head Driver to discuss your booking in more detail and provide any special instructions or change requests.

Q. Can a courier collect from me within an hour?

A.  Yes, we have over two thousand drivers and network partners so we can almost always get a courier to your location within an hour.

Q. Do you do a door to door delivery service?

A. Yes we also do a door-to-door delivery service. We are not only a business to business courier service, we can do various same day delivery services such as passport deliveries, medicine deliveries, antique furniture deliveries etc.


Cancellations

Q. What if I need to cancel the job after I have booked it?

A.  We allow 15 minutes cancellation time after every same-day booking is made and 1 hour after every next-day booking is made (standard services only). In these instances, a full refund will be issued and no charges will apply. However, any time following the cancellation period, an admin fee will be chargeable on all bookings in addition to a dispatch fee for instances when a driver has been dispatched to the collection point. Should you wish to cancel the job once the goods have been collected, the full amount of the booking is payable and no monies will be refunded.

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