View our Frequently Asked Questions below to find the answers to any queries you may have about Stride Couriers and the services we provide.

Bookings

Q. How do I book a courier with Stride?

A. Simply follow our easy three-step booking process:

  1. Enter the job details on our online booking form to receive an instant quote
  2. Process payment to confirm your booking
  3. Receive email confirmation from us that your booking has been accepted and we will despatch a driver to your requested collection location.

Q. How far in advance can I book a courier with Stride?

A. There is no time limit on how far in advance you can make your booking. In fact, we offer lower rates for advanced bookings and increased rates for booking at short notice – so we recommend getting your job booked in as early as you can!

Q. Will I be notified when my order is collected and delivered?

A. Yes, we send out text and / or email notifications, depending on your selected preference, when your goods have been collected and when they’ve been delivered.

Q. Will I be able to make changes to my booking after it has been confirmed?

A. Yes, depending on what you want to change, you can liaise with our Head Driver to discuss your booking in more detail and provide any special instructions or change requests.


Cancellations

Q. What if I need to cancel the job after I have booked it?

A.  We allow 15 minutes grace after every same-day booking is made and 1 hour after every next-day booking is made (standard services only) whereby a full refund will be issued and no charges will apply. However, during any time following the grace period, an admin fee will be charged on all bookings in addition to a dispatch fee for instances when a driver has already been dispatched to the collection point. Should you wish to cancel the job once the goods have been collected, the full amount of the booking is payable and no monies will be refunded.